Sales Policy
Conditions of Sale

1. Title to the merchandise of this sales order does not pass from our company to purchaser until merchandise is paid in full.
   
   
2. We reserve the right to cancel this sales order at any time by notifying the purchaser in writing and returning any monies received on account against this sales order.
   
   
3. We will not be liable for delays or failure to ship due to war, strikes, floods, accidents, government demands or priorities, labor disturbances, shortages of supplies or materials or other conditions beyond our control or the manufacturer's. Cancellation by the customer of this sales contract will result in the forfeiture of the required deposit. NO CASH REFUNDS ARE AVAILABLE.
   
   
4. It is your responsibility to check your order for accuracy especially with regard to style numbers, finish, and fabric choices. Errors in pricing or arithmetic are subject to correction.
   
   
5. Since we specialize in custom orders, we reserve the right to release all merchandise to a carrier or insist upon pick-up within seven days of its arrival in our warehouse or storage charges will accrue in the amount of $7.50 per day.
   
   
6. Shipment by van lines are sent freight collect and DO include in-home delivery and set up. Sales orders that are delivered or shipped by van lines must be paid in full by cash, certified check, or money order before the order will be released. Credit card is not accepted of balance payment. A $20 fee will be charged on all returned checks.
   
   
7. Shipping rates are those prevailing at time of shipment and are subject to change without notice. Shipping times cannot be guaranteed, however, Hickory Park Furniture Galleries will ship all freight on fastest available carrier unless a specific carrier is requested.
   
   
8. We are not responsible for fit and/or entry of furniture in your home. We will gladly provide you with dimensions of any or all furniture prior to purchase.
   
   
9. In the event of damage, please be aware of the following when handling a freight claim. All merchandise received should be inspected for damage, such as crushed corners, scratches, dents, punctures or water marks. If any damage is present, please note the nature of the damage on all copies of the delivery documents and have the driver sign them. Retain a copy for your records. The carrier may request that you keep the merchandise and they will authorize a local furniture craftsman to restore to manufacturer specifications. Merchandise returned will be restored or replaced to manufacturer specifications. If uncertain, have the driver call the terminal for instructions. Damage noticed after the driver has left, please contact the carrier within 24 hours. The same applies for manufacturer defects.
   
   
10. All new furniture may have small amounts of pumice dust, wax, glue, superficial scratches and possible packing marks from the wrapping materials or blankets. Pine knots, cherry pits, color and variations in wood grains and scarring in leather are natural characteristics and are not defects, but rather hallmarks of quality furniture. It is impossible to control the expanding and contracting of woods caused by many different humidity conditions throughout the country. Hickory Park Furniture Galleries nor the carrier are responsible for drawer swelling, door adjustments, touch up or leveling of items.
    
    
11. Hickory Park Furniture Galleries does not guarantee the durability, wearing quality, and fastness of color of fabrics, vinyl's, or leather products, however, they will be covered under the manufacturer's warranty if warranty is available.
    
    
12. Floor samples are sold as is and are not covered under warranty.
    
    
13. For those who elect to pick-up their merchandise, warehouse hours are 9am - Noon, 1pm -4pm , Monday through Friday.
    
    
14. Hickory Park Furniture Galleries is not responsible for collecting or submitting use or sales tax for any state other than North Carolina.

To place an order with Hickory Park Furniture:

We require a 1/3 deposit based on the total furniture price. We gladly accept Visa, MasterCard, or American Express for deposits. A Sales Contract and Conditions of Sale documents will be forwarded to you for your review and signature. An order will be placed once Hickory Park has the deposit.

Shipping is paid directly to the carrier at time of delivery. Shipping estimates are based on actual weight and final destination. Estimates for delivery are based on current rates at time of deposit and placement of order.

For more information please browse our site or

Email: hparksales@hickorypark.com

Call us at (828) 322-4440